Monday, January 7, 2008

Employee satisfaction (Contd..) - impact on customer satisfaction

Keep your employees highly motivated for better customer satisfaction. Obviously employees will perform better and deliver the best if they are very happy at work. This is the secret to satisfy the customers. Perhaps this is the secret to the success of very great coffee chain shop, Starbucks. The company motivates each of its employees by appreciating their work. I appreciate the way they reward their employees. The reward varies from "Best of employee of the month" to "Best of employee of the week" to "Best Latte maker" to "Fastest till Handler". Their secret to success is, “Keep the customers happy”. We can notice the happiness in each of its employees.

If an employee is happy, he/she will keep the stakeholders happy. The link here sets the context for employee attitude towards customer satisfaction Employee attitude vs Customer satisfaction

2 comments:

Rajesh Kumar Sitaraman said...

employees don't leave companies but they leave because of bad managers

Mohan Babu said...

Well said. Its true most of the time.

There are few scenarios i have seen in the past people leaving organization for family reasons( staying close to family, near to city), personal reasons, not happy with the culture, environment etc.,